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Salon Policies
Here at Nicole’s Nu Wave your appointments are very important to our team members, and this time has been set aside for you. With an understanding that schedule modifications happen, we ask for a clear 24 hour notice for a cancelation to be made. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time
Appointment Confirmations
As a courtesy, we will call or email you the day before your appointment. If we are unable to leave you a voice mail or get a hold of you, it then turns into your responsibility to remember your appointment dates and times to avoid missed appointments. This cancellation policy allows us the time to inform our wait list guest of any availability, as well as keeping our team members schedules filled. We will now be asking for your card information to put on file.
Cancelation and No-show Policy
All guests will be asked to secure their appointment with a credit card hold. Your card will NOT be charged at the time of booking. If the appointment is not cancelled prior to 24 hours or is no- showed, your credit card will be charged 50% of the scheduled service. We do understand there may be extenuating circumstances out of your control, if you feel your situation needs evaluation please request to speak to Nicole as we do take some situations case by case.
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